1. Introduction

This Privacy Policy describes how Apollo Code collects, uses, stores, and protects your personal information when you use our services, including our WhatsApp bot. We are committed to protecting your privacy and complying with the General Data Protection Law (LGPD - Law No. 13.709/2018).

2. Data Controller

3. Data Collected

We collect the following types of personal data when you interact with our WhatsApp bot:

• Full name or username
• WhatsApp phone number
• Email address (when provided)
• Messages and conversations maintained through the bot
• Usage data, such as interaction times and frequency
• Basic device information (when available)

4. Purpose of Processing

We use your personal data for the following purposes:

• Provide customer service and technical support
• Communicate information about our services
• Respond to your requests and questions
• Improve our services and user experience
• Perform statistical analysis (anonymized data)

5. Legal Basis

The processing of your personal data is based on the following legal grounds of the LGPD:

• Data subject's consent
• Contract execution or preliminary procedures
• Legitimate interest for service improvement

6. Data Sharing

Your personal data may be shared in the following situations:

• With Meta (WhatsApp) as necessary for service operation
• With third-party service providers (under confidentiality agreements)
• When required by law or competent authorities

7. Data Retention

We keep your personal data for the time necessary to:

• Conversations: up to 2 years after last interaction
• Analytical data: up to 3 years (anonymized data)
• Compliance with legal obligations: as required by law

8. Your Rights

Under the LGPD, you have the following rights:

• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Elimination of unnecessary or excessive data
• Data portability to another provider
• Restriction of processing in certain situations
• Objection to processing based on legitimate interest

To exercise your rights, contact us through the channels indicated in the contact section.

9. Data Security

We implement technical and organizational measures to protect your data:

• Data encryption in transit and at rest
• Restricted access control to data
• Continuous security monitoring
• Regular security updates

10. Cookies and Similar Technologies

Our WhatsApp bot may use cookies and similar technologies to improve your experience. You can manage your cookie preferences through your browser settings.

11. Changes to this Policy

This Privacy Policy may be updated periodically. We will notify you of significant changes through our WhatsApp bot or by email. The date of the last update is indicated at the beginning of this document.

12. Contact

For questions related to this Privacy Policy or to exercise your rights, contact us:

13. National Data Protection Authority (ANPD)

You have the right to file complaints with the National Data Protection Authority (ANPD) if you believe that the processing of your personal data violates applicable legislation.

ANPD - National Data Protection Authority - www.gov.br/anpd